Three Quick Reads Below

Account Verification At Crazystar Casino

By law and under our licence, we confirm who you are before paying out, and the review usually takes around 43 hours.

Start My Verification

Regulated under licence 10891-7278-R-233448 by the UK Gambling Commission since 2012

What You Get Out Of It

When A Withdrawal Is On Hold

Twenty minutes after your payout request is the moment this short overview saves you a delay.

Who checks

Crazystar Casino Ltd

Under licence

UK Gambling Commission, 10891-7278-R-233448

Review time

43 hours

Mandatory at latest

Before the first withdrawal

Questions

[email protected]

Age checked

18+

How It Runs

Four Steps To A Clean Review

By the end you will know which copies to send and which small slips send a file back.

Settings First, Queue Later

Log in and look for the verification area in your account settings. It shows which of the three documents is still missing for you.

A Full Frame, Not A Crop

Upload your proof of identity as a sharp colour photo or scan of the whole document. Every corner and every digit must stay inside the frame.

Keep The Address Identical

Send a proof of address dated within the last three months that shows your name and your full address exactly as registered on your account.

One Email, Then Payouts

Sit back while the team reviews your file, which takes about 43 hours. You get an email either way, so no need to send it twice.

What Each Copy Unlocks

Sharp Copy In, Slow Copy Back

After this you will know exactly what belongs in each file and what the reviewer looks for.

Proof of identity

ConfirmsYour name, face and date of birth

Must showFull page, all four corners, no glare or blur

Proof of address

ConfirmsWhere you actually live now

Must showYour name, full address, dated in the last three months

Payment method confirmation

ConfirmsThe account your money moves through

Must showYour name, the method used, first and last digits

Why Did My Document Come Back?

Details That Do Not Match. Details that disagree with what you registered, even a middle name or a flat number, send the whole file back for a second look. Compare the spelling with your account details Ask us to align the registered address

A Picture Worth Retaking? A photo where a corner, a signature or a number slips out of frame leaves our reviewers unable to read the full page. Lay the document flat in daylight Photograph all four edges

Paperwork Past Its Date. A licence or bill that has run out of date no longer shows where you live now, so the copy cannot stand as current. Use paperwork dated within three months Replace anything you have since renewed

Why Would Crazystar Casino Ask Where My Money Comes From?

By the time a payout is reviewed, our licence from the UK Gambling Commission, 10891-7278-R-233448, obliges us to understand where a player's money began. That duty covers every licensed operator, so the request is routine housekeeping against money laundering, never a suggestion that you have done anything wrong.

When a review reaches this stage, a few ordinary records usually settle it:

Recent bank statements for the account
Payslip or employer letter showing income
Sale or dividend paperwork for savings
Tax return summary for the last year
Pension or benefit award letter

Timing Explained

Checks Tied To Your Activity

For the player who fears a request means trouble, and wants to see how ordinary these moments are.

Confirmation Before It Lands

A single payment far above your usual pattern prompts a look, so we ask for the identity and address copies on file.

The Evening You Raise The Cap

Wanting to allow yourself more room brings a fresh review, because a higher ceiling calls for a clearer picture of your circumstances.

Do I Need This To Cash Out?

Before money leaves us for the first time, the licence expects proof of identity, proof of address and confirmation of the payment method.

Confirming A Fresh Method

Adding a card or wallet we have not seen sends a request for confirmation of that method, so payouts return by the same route.

Doubts Settled

The Moment Your Withdrawal Waits

Everything below clears up the small worries that hold a verified payout back.

What should I do if my document gets refused?+

The moment a copy comes back refused, a short note tells you which detail did not match and what to send instead. A replacement picture sent to [email protected] goes back into the queue.

When will you ask me to verify my account?+

Before your first withdrawal leaves, the licence requires a completed check, and the request can arrive well before that. It may come at registration or right after the first deposit, so an early upload saves you a wait later.

Will I have to send my documents again one day?+

Only rarely. Whenever a card expires, an address changes or a long gap opens, a fresh copy is requested, so keep the newest version of each document somewhere easy to find.

How long does the verification check take?+

From the completed upload to the decision, our average sits at 43 hours. That clock starts once every document is in, and a missing page is the usual reason a file runs longer.

What if my name has changed since I signed up?+

Once a name changes, a marriage certificate or a deed poll joins the proof of identity, so the new name matches across every document. Tell us at the moment you send it, and the file is updated in one pass.

Is it safe to send my ID through your site?+

Yes. Every file travels over 128-bit SSL encryption from the moment it leaves your device, and only the review team can open it. Audit work by SIQ and QUINEL keeps that handling in check.