Account protection tools

At Crazystar Casino, Your Limits Come First

Play only from 18+, and every Crazystar Casino account carries deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion.

Set a deposit limit

Regulated under licence 10891-7278-R-233448 by the UK Gambling Commission since 2012

Five Key Facts

Check Who Stands Behind Your Account

For the minute before you make a first deposit, here is the whole safety picture.

Minimum age18+

LicenceUK Gambling Commission, 10891-7278-R-233448

Self-exclusion registerGAMSTOP

National Gambling Helpline0808 8020 133

Limits and exclusion help[email protected]

Money and time control

Before a Limit, After a Limit

Worth a look the moment you register, before any bonus or game is opened.

Money kept in bounds

A cap on how much you can pay in, set while your head is clear. Switch it on at registration, long before the first deposit.

After a rough session

Tracks what a session has taken from you and stops play at that point. Useful if you tend to chase a bad evening.

Set a time alert

A quiet message telling you how long you have been sitting there. Turn it on if play tends to swallow an evening.

Need a break from play?

A break you choose for yourself, with no play and no deposits in the meantime. Choose it when life needs your attention instead.

When a pause is not enough

Closes your play for a stretch you decide, not a casual break. Reach for it when a pause no longer feels like enough.

Setting your ceiling

A Limit Set in Four Steps

Removes the worry that changing a limit means a call, a form or a long wait.

Signed in as you

Open your account and head to the profile menu behind your name. Check that you are signed in to the right account.

Find your limits area

Look for the responsible gambling area inside your profile. Everything below sits in that one place.

Match the tool to your worry

Choose what to cap: money paid in, money lost, or time at play. Start with the one that matches your worry.

Before and after saving

Save your choice, then leave the page and return. Seeing the figure listed means it is live, not pending.

Notice When Play Stops Being Fun

Once the evening starts to feel like an obligation, the cost of waiting grows quietly. Understanding these signs early keeps decisions in your hands, and a deposit limit or a pause is a solid first step.

Have a look at your last few sessions and count how many feel familiar.

Chasing a loss with a bigger stake
Playing past the point you planned
Hiding your play from people close to you
Checking the balance far more often than the game
Spending money set aside for bills
Feeling flat when you are not playing
Borrowing to keep the session going

Check the age before the first spin

Clear proof before any payout. Entry to the site is reserved for players aged 18 and over, and identity documents are checked before the first withdrawal. Keeping name and address records current avoids a hold on a payout later.

The tablet your teenager borrows. Filtering tools installed on a household computer or phone can stop gambling pages from loading at all. Placing the block before a device is handed over keeps the decision out of a young person's hands.

Worried about someone close? Approaching a relative or friend calmly, without accusation, usually opens more than a warning does. The National Gambling Helpline advises the people around a player too, free of charge and at any hour.

Someone to Talk To

When You Want to Talk to Someone

Many players hesitate because they expect a lecture or a bill at the end.

National Gambling Helpline (GamCare)

Free advice and referral to local support, for players and for the people around them, answered by trained advisers every hour of the day and night. The conversation stays confidential. 0808 8020 133 gamcare.org.uk

Gamblers Anonymous

Peer-led meetings where players and family members talk openly in a group with no appointment needed, and separate meetings exist for relatives and friends. Confidential and free. gamblersanonymous.org.uk

Choose How Long You Step Back

Stepping Out for a Short While. Starting a break of hours or days takes a few taps in your account and reaches the gambling floor and the cashier at once. Play is blocked in the meantime and your balance and details stay exactly where they are until it ends.

Closure That Holds. Longer closures are arranged from your account settings, blocking every deposit and bet for the full period you pick. Reversing it early is not possible, so the balance of your thinking today holds for the whole term.

Nationwide Block. Run by The National Online Self Exclusion Scheme Limited, this national register blocks you from every participating UK operator for at least six months, with options for six months, one year, five years, or five years with auto-renewal. Registration is done online with email verification, takes up to 24 hours to apply, and is open to UK residents. gamstop.co.uk

Your protections, explained plainly

You Are Asking Before You Decide

Six quick answers on pausing, closing, age checks and the national exclusion scheme.

If I take a short pause, when can I play again?+

A pause locks you out for the period you choose, and the tools stay visible in your account throughout. Play becomes possible again once that period runs out, without you contacting anyone.

How do I shut my account down permanently?+

Write to [email protected] from your registered address and ask for permanent closure. Support confirms in writing once the account is closed, and any remaining balance is returned to your payment method.

Why does the casino check my age?+

Only players aged 18+ may hold an account here, so age is verified before real play begins. Identity documents are checked against the register and kept private under 128-bit SSL.

Does self-exclusion here block me at other casinos too?+

Not on its own. A self-exclusion set in your Crazystar Casino account covers this site only, so join GAMSTOP as well to be blocked across UK-licensed operators.

Can I end a self-exclusion early if I change my mind?+

No. Once confirmed, a self-exclusion runs for the whole period you picked and cannot be shortened, lifted or overridden by a new deposit.

How can I help a relative who plays too much?+

Call the National Gambling Helpline on 0808 8020 133, which advises family members as well as players, at any hour and free of charge. Gamblers Anonymous also welcomes relatives at its meetings.