Reach a real person fast

Need help from Crazystar Casino now?

Chat, e-mail or call our team at any hour, every day of the week, and someone answers within minutes.

Contact support Licensed by UK Gambling Commission

Paid today

258,770 £

5,314 Playing now

Regulated under licence 10891-7278-R-233448 by the UK Gambling Commission since 2012

£10M paid weekly with withdrawal windows averaging 20 minutes, up to £90,000 per transaction

128-bit SSL encryption across all sessions, independently audited by SIQ and QUINEL

Stuck right now?

Slow queue or quick answer: choose your route

Every channel reaches a trained person on the Crazystar Casino team, never a script.

Waiting versus answered

Best for a quick question you want sorted while you wait, and chat answers in about 5 minutes.

Start chat

Crazystar Casino e-mail support

Best for documents, statements or anything detailed; write to [email protected] and expect a reply in about 6 hours.

Write to us

Phone support

Best for a bill, a payment or a problem that needs talking through; call +44 20 2244 6104 (GMT) and wait around 3 minutes.

Call us

Crazystar Casino in the UK

Reach Crazystar Casino from the United Kingdom

Here is how support works for players in the United Kingdom, from number to regulator.

How to reach us

UK phone+44 20 2244 6104

Time zoneGMT

LanguagesEnglish, Polish, German, Finnish

E-mail[email protected]

Who supervises us

RegulatorUK Gambling Commission, license 10891-7278-R-233448

Where to get help

Gambling helpGamCare, BeGambleAware, GAMSTOP

Where can you get help with gambling problems?

Gambling harm is not something you have to sort out alone, and the organisations below work independently of Crazystar Casino. Each one is free, confidential and used to hearing from people in the United Kingdom at all hours.

GamCare. Trained advisers talk through what is happening and point you to local counselling and support groups across the United Kingdom.

BeGambleAware. An online self-assessment and practical tools help you see how much of your time and money gambling is taking.

GAMSTOP. A single sign-up blocks you from gambling sites and apps licensed in Great Britain, including this one, for a period you choose.

Your message, in the right hands

You have a specific request to send

One short line to the desk that deals with your issue keeps things moving at Crazystar Casino.

Your account

General support[email protected]

Document verification (KYC)[email protected]

Money matters

Deposits and withdrawals[email protected]

Everything else

Complaints[email protected]

Personal data and privacy requests[email protected]

Business and partnerships[email protected]

Four steps to a resolution

Getting a written ruling on your case

Four stages that settle a dispute properly, from first e-mail to the UK regulator.

Case owner, not a queue

Send the full story to [email protected], including dates, amounts and any chat transcript. Everything lands with a case owner rather than a general queue.

Read it point by point

Expect a written answer that addresses each point you raised. If the reply misses something, say which part and it goes back to the same handler.

Can a manager look again?

Unhappy with that outcome? Ask for the decision to be reviewed at a higher level, and a senior colleague re-reads the file from the start.

What if eight weeks pass?

Still unresolved after eight weeks, or unhappy with the final response? Take the matter to the UK Gambling Commission, which licenses Crazystar Casino Ltd.

Knowing when we pick up

You message at 3am; someone is there

The exact hours and typical reply speeds behind each of the three channels.

Live chat

Chat hours24 hours a day, 7 days a week

Chat first reply5 minutes

Time zoneGMT

E-mail

E-mail address[email protected]

E-mail reply6 hours

Phone

Phone number+44 20 2244 6104

Phone wait3 minutes

What should you gather before you write?

Pulling these together first usually turns a back-and-forth into one clear answer.

Your registered email address
Player reference from your account page
Payment date, amount and method
Screenshots of the error or chat
A phone number we can reach you on

Operator details

The licensed company behind the games

Names, numbers and addresses you need if you check the licence or write formally.

Company

Legal nameCrazystar Casino Ltd

Company numberCompany No. 33910038 (United Kingdom)

AddressVictoria Road, London

Licence

RegulatorUK Gambling Commission

Licence number10891-7278-R-233448

Written contact

E-mail[email protected]

Night or weekend

Before you ask, after you complain

Answers that settle whether anyone is awake, who can see your account, and how to escalate.

trustWhy would support be awake at three in the morning?+

Because the team works round the clock, a tired question at two in the morning gets the same treatment as a Monday one. Live chat is open twenty-four hours a day, seven days a week, and times are stated in GMT, so the clock you keep in the United Kingdom matches ours.

trustDo I need to send my password to get help?+

Because we only need your registered email address and a short description, you do not have to hand over anything secret. Chat and phone staff identify you from details already on file, and a password is never requested by anyone here. Keep it to yourself and report anyone who asks.

trustDo I need to insist if the first reply is poor?+

Because a first reply can miss the mark, you can ask for the matter to be looked at again by a more senior colleague. Do that in the same conversation or ring the number back and say plainly that the answer did not settle it. If the second reply still fails you, the complaints address takes it further.

trustWhere do I ask for my personal data?+

Because your data belongs to you, ask wherever you are already talking to us and the request is passed to the privacy address for handling. A copy of what is held is sent to your registered email, and a deletion request is weighed against record-keeping duties that apply to licensed operators.

trustWhat if my account is not verified yet?+

Because checks can stall on a blurry photograph, most files are cleared in around forty-three hours from the moment they arrive. Upload proof of identity, proof of address and confirmation of your payment method in one go to avoid a second round. Withdrawals wait until that review finishes.

trustWhat if I want to shut my account for good?+

Because plans change, you can close your account at any point by asking support in chat, by phone or by email. The account stops accepting deposits and bets straight away, and any balance is returned once verification is complete. A cooling-off period may suit you better if the pause is temporary.

trustWhy is Polish offered alongside English support?+

Because this market is mixed, the team answers in English, Polish, German and Finnish, so you can explain a problem in the tongue you think in. Say which language you prefer at the start of a chat or a call and the right colleague picks it up. Waiting times can be a little longer outside English.